At CSG, you’re more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
Location: Cape Town Office
What you’ll do:
- You will report to the Service Desk Director.
- You will work with the Service Desk Team.
- You will be contributing towards being in direct contact with the customer and serving as an important part of the Service Desk while answering questions, creating initial tickets, and facilitating the initial call from external customer inquiries or incidents.
- You will gather incident details and record in the tracking system, including incident description and customer information, a component of the product or services affected, business impacts, workflow and subsequent severity level, and escalating customer incidents when unable to resolve within the service desk.
- You will be part of the 2024 Graduate Program which will run for 12 months.
- You will be in the Cape Town or Centurion office for at least 3 days a week.
Minimum Requirements:
- Undergraduate qualification in IT or a Business-related qualification.
- Exposure to accounting/finance.
- Analytical attitude.
- Proficient in Microsoft Office (Word, Excel, and Outlook) skills.
- Proficient in English in a business environment.
- South African Identification document.
Who will love this job:
- A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging, and above all treat people with respect.
- A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision.
- A game changer – you dream big and push the limits of what’s possible to improve for yourself and others.
- A leader – you excel at leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow.
- A strategist – you’re curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions.
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