About the Role:
The Global Workplace Experience Lead serves as the primary client contact for the delivery of CBRE's Experience Services and Hospitality Programme that seeks to increase individual well-being, personal productivity, and organisational effectiveness for our Client, with an emphasis on five star service delivery across all aspects of the Workplace.
This role is part of the Account Leadership team and is focused on managing our strategy for delivery of Experience Services across the globe, delivering tangible concepts to a diverse customer base and managing long term value across the Experience platform.
Essential Duties and Responsibilities:- Leads by example to deliver the ultimate five-star Experience service within the corporate environment.
- Directs the Experience Services team globally to deliver service levels within the prescribed scope and budget.
- Reviews and contributes to client's strategic plans and determines appropriate staffing levels to meet expectations; provides direction on Experience Services management, including recruitment of talent, training, performance management, employee engagement, employee development and financials.
- Establishes savings goals and creates action plans to improve financial position(s).
- Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organisation.
- Manages development, production, quality and retention of Experience Services team across the globe
- Provides vision, strategy and implementation guidance for full scope of Experience Services.
- Supports the global food services provision being delivered to the client from an operational excellence and training standpoint.
- Remains informed about developments within the Experience Services industry, and networks with in-company subject matter experts to bring world class solutions to bear for the client.
- Monitors key service delivery metrics. Takes corrective action as needed. Meets with management team and appropriate departments to discuss and resolve discrepancies.
- Ensures safety standards are met by those delivery Experience Services, whether company employees or third-party service providers.
- Ensures necessary tools and technology are available for Experience Services teams and clients.
- Delivers strategic plan for utilisation of vendor partnerships.
- Maintains relationships with vendors who provide services and goods.
- Ensures orientation is best in class throughout the cross-regional disparate portfolio.
- Ensures quality and regular audits of the Service Business Continuity plan.
- Performs other duties as assigned.
What You'll Need:- Provides formal supervision and management of Regional Workplace Experience leads.
- Extensive hospitality experience in managerial roles
- 5 Hotel, High End Airline or Catering background preferred
- French speaking preferable but not essential
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.
