Duties: · Manage EMS, Auto & Home Service Providers
· Extend and enhance the panel of service providers.
· Negotiate and manage rates/outcomes with service providers.
· Advise management on related processes, procedures and protocols.
· Timeous production of required stats and reports
· Understands and interprets stats, reports, products and SLA with clients to ensure smooth running of the department (this has a direct impact on service levels and customer services if not understood)
· Ensures that department policies and procedures are updated in order to ensure continuing effectiveness, and communicates and implements same, effectively.
· Assist staff when they experience complaints and problems with Service Providers
· Ensure monthly KPIs are tracked and reported on.
· Manage the onboarding and support of the digital platforms and engagements with providers to ensure correct utilization of the platform.
Perform training with providers and host roadshows nationally
Requirements: - Min 3 years working experience at a manager level within an emergency dispatch environment or insurance related environment.
- Excellent geographical knowledge of South Africa and Africa
- Understanding the complexity of service provider services within the companys business environment
- Ability to manage own time.
- Excellent administrative skills
- Articulate in English/Afrikaans (ethnic languages will be an advantage)
Should you not receive a response within 10 working days, please consider your application as unsuccessful
