AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.
Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.
AGL is also present in Haiti and Timor.
Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?
Join AGL, the leading multimodal logistics operator on the African continent!
Profile
Contract
PERMANENT
Location Job
Africa, South Africa, DURBAN
Full time
Responsibilities
To ensure that customer service levels are always maintained in ensuring accurate cargo information i.e., cargo identification, date receiving/received/dispatching/dispatched, times, custom bond details/entries, freight tons, damages, photos, inventory reports and or stock movements are accurately and timorously captured and forwarded to the customers and supporting the warehouse operation function.
Key Duties
- Timorously advise the warehouse operation of all warehouse and value add activities each day.
- Liaise with customers in reference to shipments.
- Resolve any query within the anticipated time frame.
- Check the correct cargo is received or dispatched as per the customer's instructions, entries, and SOP's.
- Accurately capture, file, and produce reports on cargo information, freight tons, total count, date, time, customs bond/entry details, dwell days and customer/transporter details.
- Reconcile all physical stock counts per shipment to the theoretical stock and advise the warehouse if there are any discrepancies.
- Complete weekly GM Forecast / Submit all Monthly Invoices.
- Accurate and on time updating of WMS System ensuring all transactions completed as per SOP.
- Provide the required and correct info first time to ensure accurate invoicing.
- Work according to set company procedures, SOPs, customs regulations, and safety standards to maintain and or improve customer service levels and productivity.
- Any other delegated tasks deemed as reasonable as assigned by the reporting manager.
Education and Experience Requirements
- Matric (Grade 12).
- Relevant Course Qualification.
- Minimum 3 years' experience in warehousing administration/stock control/Bond store.
- Warehousing operations experience will be an added benefit.
- Theoretical inventory control accuracy.
- Company/customer SOP's and ensuring their effectiveness.
- Understanding all instructions from internal and external customers whether verbal or through e-mails and being able to effectively process this into action to obtain a required result.
- The ability to ensure the customer receives a comprehensive and accurate invoice first time as per company/customer SOPs.
- Internal sales and the ability in being able to open and close additional sales by telephone/e-mails.
- Effective communications.
- Understanding the software system and the accurate capturing of the correct info into this system.
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