Customer Value Management Specialist
Apply locations: Sandton
Time type: Full time
Posted on: Posted Yesterday
End Date: November 25, 2025 (30+ days left to apply)
Job Requisition ID: R-15969775
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer insights expertise.
Job Description
- Data & Information gathering and research: Identify internal data and information sources and establish information channels and networks (formal and informal) for the purpose of obtaining pertinent data and information which can be meaningfully transformed into value adding customer intelligence.
- Analysis and Insights: Analyse and interpret the internal landscape in terms of Absa customer - inclusive of product usage, channel usage, frequency of interactions, geography, customer experience and performance – in order to provide various integrated views and insights of customer to inform strategies, interventions and planning.
- Inform Strategies, Plans, Interventions and Models: Provide the insights as inputs to strategies, models, plans and interventions in the agreed format/s – these formats must be professional, accurate and easily consumable.
- Workshops and facilitated sessions: Assist the senior leadership of the Analytics, Insights and Modelling teams with the preparation of workshops and sessions. Participate in workshops and sessions to the level of presenting and facilitating, under the guidance of a senior team member.
- Personal growth: Identify areas of growth within personal Customer Insights skills, competency and knowledge areas. Identify relevant internal training and up-skilling opportunities and participate accordingly.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
About Us
Truly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41,000 employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda, and Zambia. We also have offices in China, Namibia, Nigeria, the United Kingdom and the United States of America, a Technology Hub in Prague, and insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
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