Customer Service Specialist Required!
Are you ready to take ownership of a dynamic and vital role? Our client is seeking a proactive and detail-oriented Customer Service Specialist to be the single point of contact for a portfolio of customers. This role is integral to ensuring seamless customer experiences from order placement to final delivery.
With a competitive salary and excellent benefits, this is a fantastic opportunity to join a forward-thinking company that values its employees.
What You'll Do:
- Customer Ownership: Manage the complete "order-to-delivery" process, ensuring accuracy and efficiency.
- Data Management: Maintain the customer pricing matrix and ensure all sales orders are processed correctly.
- Communication: Provide daily support to customers, handling inquiries and building strong relationships.
- Despatch Coordination: Process orders, arrange deliveries or collections, and confirm shipments.
- System Oversight: Manage ERP system for order processing, stock management, and forecasting.
- Performance Support: Assist the Customer Service & Despatch Manager with KPI analysis, root cause evaluation, and driving improvement initiatives.
- Reporting: Create and maintain trackers, reports, and accurate forecasts for seamless operations.
Key Responsibilities:
- Ensure all customer-related activities are completed accurately, courteously, and on time.
- Monitor customer orders, stock, and delivery schedules to meet KPIs and avoid penalties.
- Communicate effectively with both customers and internal teams to resolve issues and identify opportunities.
- Provide system training and support to colleagues, enhancing team efficiency.
- Maintain databases and ensure a smooth handover during holiday periods.
What You'll Bring:
- A degree level education (Or equivalent.)
- Solid background in supply chain, customer service, or despatch operations.
- Strong communication and relationship-building skills.
- Exceptional attention to detail and a process-oriented mindset.
- Proficiency in ERP systems and Excel.
- Flexibility and a willingness to learn in a fast-paced environment.
This vacancy is based in Redditch which is easily accessible from Droitwich, Bromsgrove, Alcester, Studley, South Birmingham, Solihull, Worcester, Kidderminster, and Stourbridge.
Why not apply now for a fantastic opportunity to join a collaborative team where you'll play a key role in delivering exceptional customer service.
This vacancy is being advertised by Staffing Match who are operating as an employment business.
