ICS Infrastructure Specialist (w/m/d)

ECO3 • Other • Wiesbaden • 1w ago

ECO3 is a leading global supplier of prepress systems to the printing industry. Commercial, newspaper and packaging printers rely on us for the most extensive range of integrated solutions, from printing plates and computer-to-plate systems over workflow and print management software to pressroom chemicals. Our solutions are designed to deliver higher productivity, lower costs and greener outcomes at every stage of the print process.

We are a company with a positive mindset and a ‘can do' attitude, continuously striving for excellence. ECO3 is headquartered in Belgium with production and research centers in Germany, Brazil, China, and Israel. We are commercially active worldwide through sales organizations and dealers in more than 30 countries.

You print. We care.

At this moment, we are looking for an ICS Infrastructure Manager at our ECO3 production site in Wiesbaden, Germany.

The ICS Infrastructure Specialist manages, coordinates, and supports the Wiesbaden manufacturing site on all ICS-related activities including information provision (application-related) and ICS infrastructure domains. This will include network infrastructure as well as servers, printers, network shares and communication infrastructure (e.g. phones) in order for the Wiesbaden manufacturing site to achieve its production goals without disruption or lack of ICS infrastructure.

Support

Render advice and assistance in infrastructure related matters
Analyse and coordinate solutions to application problems (incident handling) to restore service for end-users in appropriate timescales
Make sure the critical manufacturing site support is covered for ICS matters on a 24/7 basis
Act as the contact person for local manufacturing application topics in the Wiesbaden manufacturing site
Provide advice and guidance to users on the effective use of the installed services, specific facilities, and potential improvements/extensions of functionality (service requests)
Problem management: find root causes and start actions for future prevention and optimize support effort
Analyse, describe and implement best-practice ICS infrastructure solutions within a global context for manufacturing-related processes
Responsible for all ICS Infrastructure-related consultancy towards the business, including training of key/end-users and/or ICS colleagues
Act as 'key contact' for all ICS related external suppliers including the management of contracts, contract negotiations, contract performance and compliance and issues associated with finance and payment

Coordination

Coordinate local service issues. Monitor ICS issues on the Wiesbaden site and global issues affecting Wiesbaden, ensuring the correct competency centres are involved where necessary and liaising with the ICS/Service Managers on escalations
Coordinate all ICS operations locally
Arrange for third-party support where necessary, in a cost-effective way to ensure support standards are maintained in accordance with business requirements and defined SLAs

Projects

Involvement in infrastructure related projects for Wiesbaden where required
Define business requirements in coordination with the Wiesbaden business for Wiesbaden infrastructure related projects and give guidance to developers where appropriate for local application developments
Ensure ICS solution meets business requirements and business uses ICS solutions as defined

Management

Initiate local ICS improvements when there is a necessary business case, in conjunction with the ECO3 ICS Infrastructure manager and the 3d party competency centres if required
Make sure the solution design is as cost-effective as possible without neglecting important business requirements

Regional IT - Europe

Act as the first point of contact for the different offices in the Europe region
Provide support during escalations and act as the primary contact with the external service providers
Assist in regional infrastructure projects and workplace related initiatives
Assist in trainings for local teams
Act as a security ambassador for the regional teams

Bachelor or master's degree in engineering or computer science
Min. 3-5 years of experience as a systems engineer in a similar environment
Ability to perform in-depth Systems analysis, translate findings into documentation, and make cost- effective improvement recommendations
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to establish and maintain effective working relationships with various "players" in the organization
Ability to communicate effectively, both verbally and in writing (English)
Advanced language skills in German
"Multi-tasking" capability (being able to work on multiple initiatives, considering the business priorities)
Flexibility to work unscheduled hours
Be quality-minded strive for constant quality and efficiency improvement; propose proactive measures to avoid quality issues
LAN/WAN administration in a modern environment, knowledge of Cisco, Juniper and FortiGate equipment is an advantage
Administration of a Windows AD environment

You will be part of an enthusiastic, committed, and skilled team, striving for sustainability, efficiency, and customer centricity
You will get the opportunity to develop your skills through continued learning and development
You will join an open company culture that stimulates exchanging experience and ideas
30 days of vacation
Company pension benefits

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