Enforcement Services Administrator
Marston Holdings has an exciting opportunity for a Enforcement Service Administrator to join our Enforcement Services team on a full time, permanent basis.
The successful candidate will be providing administrative and support services to the team. While effectively handling inbound and outbound calls to all parties in a professional manner, to aid in successful case resolution, is a critical function of the role. You will handle electronic updates, paying close attention to detail, auditing and updating data entries following processes, procedures, and system controls to facilitate efficient and effective progress on the case management systems.
Please note that within this role you will be required to work shifts covering the hours of 6am - 6pm on a hybrid basis.
What you will be doing:
• Handling all electronic updates from clients and enforcement agents.
• Efficiently handling enforcement agent requests to ensure no delays occur during the enforcement process.
• Resolving all client and enforcement agent queries in a timely manner.
• Reporting and escalating enforcement agent incidents and issues, in line with procedures.
• Providing effective liaison between clients and enforcement agents, contact centre agents and other administration teams where necessary.
• Efficiently handling inbound & outbound calls and correspondence from clients, enforcement agents, customers and third parties.
• Managing the co-ordination of removal of goods end to end, liaising with the enforcement agent, auction houses, tow trucks, and clients.
• Ensuring all cases are audited and data cleansed in line with processes prior to returning to the client; ensuring we have exhausted all recovery action, following our end-to-end enforcement process
What we are looking for:
• Good administrative and organisational skills.
• Excellent attention to detail and time management skills.
• A proactive attitude, with the ability to self-motivate and work within a large team.
• Ability to identify vulnerabilities and act in line with the companies Customer Care Strategy.
Please note that within this role you will be required to work shifts on a rotation pattern.
What's in it for you?
• Hybrid working - two days a week from home
• Healthcare cash plan
• Staff benefits designed to suit you from discounts on retail shopping, travel, and socialising to health & wellbeing
• Life insurance
• 24 days + bank holidays
• Cycle to work scheme
• Bronze apprenticeship/upskilling programme
• Enhanced maternity and paternity package NB this is subject to eligibility
• Pension contributions
Marston Holdings Limited MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
We are an equal opportunity employer, which means we ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we re committed to creating an inclusive environment for all employees.
