Job Purpose
The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.
Key Responsibilities
- Process client requests and resolve incidents swiftly
- Ensure hardware, desktop, network, app and connectivity functionality
- Collaborate with third party service providers to resolve technical issues
- Maintain functional network and infrastructure knowledge
- Perform network and infrastructure maintenance
- Ensure ticket closure is resolved timeously
- Achieve optimal BSC performance
- Ensure client satisfaction
Technical Skills
- Technical and product knowledge; hardware and software
- Proficiency in Office 365 and servicing certificates
- Knowledge and experience with third party service provider products
- Understanding of network connections and functionality
- Strong interpersonal skills
- Effective communication skills
- Ability to build relationships
- 2 - 3 years of support experience
- Any IT related experience
- Extensive experience in hardware, application, and software understanding
Desired Experience & Qualification
- Process driven
- Resilience
- Learning potential
- Strategic insight
- Relationship building
Package & Remuneration
This is a permanent role onsite.
#J-18808-Ljbffr
