Job title : Manager: Business Applications REF No: ICT: 32/2024
Job Location : South Africa, Deadline : December 30, 2024 Quick Recommended Links MINIMUM REQUIREMENTS
- Bachelor's degree (NQF Level 7) in Computer Science, Information Technology or related
- Minimum 5 years’ experience in business applications
- 2-3 years of Management experience
- Strong working knowledge of business applications and administration.
- Knowledge of CSS, HTML, SQL, EDI, C, and SQL Server software and systems.
- Sound understanding of software development life cycles, scripting, systems programming, Agile, and JavaScript.
- Practical database management and project management experience.
- ITIL foundation Version 3 or latest will be advantageous
- Preferably public sector experience
- Willingness to work outside of official hours
- A valid driver’s license and willingness to travel is essential.
ROLES AND RESPONSIBILITIES
Strategic Management
- Provide input into the development of the ICT frameworks and strategy.
- Develop supporting operational plans for the business unit to ensure execution of the strategic objectives and goals.
- Drive the implementation of the operational plan by developing and allocating operational activities to various business units and ensuring alignment to the achievement of operational targets.
- Ensure the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines in consultation with the CIO.
- Use insights gained through business information to compile reports, and metrics to measure success and inform the business decision making process and realign objectives.
- Keep abreast of changes in legislation, regulations and respond to changes through adjustments to the strategy and operational plans as required.
- Monitor and continuously evaluate progress of the business unit’s achievements against the operational plan and strategic objectives.
Information and Business Applications Management
- Assess business process requirements and identify application solutions keeping an awareness of the latest software development and how it can make business more efficient and successful.
- Manage software applications as well as software and systems upgrades.
- Evaluate the strengths and weaknesses of existing business processes and recommend improvements to them.
- Ensure the training sessions for new employees on the use of software applications.
- Develop and implement new technologies within the company’s infrastructure, such as computer systems or mobile devices.
- Manage the installation and daily maintenance of business applications, as well as the associated network and hardware installations.
- Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
- Monitoring the roll-out of new software applications to ensure there are no problems.
- Conduct workflow analysis, business process reviews and creates functional specifications.
- Creating and overseeing protocols and procedures for the use of any new software applications.
- Creating, executing, and maintaining company databases.
- Maintaining up-to-knowledge of the latest software developments.
- Ensure that new systems and changes are properly tested.
Business Intelligence Analysis
- Analyse and evaluate IT and business systems and processes.
- Critically investigate and analyse information gathered from multiple sources.
- Gather, document and interpret ICT business requirements.
- Enhance the quality of IT products and services.
- Analyse the design of technical systems and business models.
- Work on solutions supporting multiple business areas utilizing IT data for business insights.
- Participate in the solution design process.
- Perform IT assessment and benchmarking exercises and recommend best practice.
- Perform business analysis and process improvement.
- Coordinate technical solutions delivery, assist in implementation and training.
- Ensure ongoing research and development of cutting-edge information, knowledge and technology management solutions that will enable MICT SETA to fulfil and expand its service offering.
Project Management and Monitoring
- Oversee the implementation of software and other technology solutions for business.
- Manage and participate in ICT systems initiatives, projects and activities.
- Plan and execute project plans.
- Ensure systems implementation projects are delivered according to industry best practices and methodology.
- Conducts quality checks to the outputs to ensure its accuracy and adherence to guidelines and project procedures.
- Monitor project resources and planning schedules.
- Manage and monitor projects budget and cost control.
- Manage overall project cost and ensure value for money.
- Compile project progress reports.
- Define Service Level Agreements with all service providers and line managers.
- Review project contracts.
- Monitor project schedules regularly.
- Monitor and manage the delivery of project deadlines.
- Monitor the effectiveness of organisational IT systems.
Stakeholder Management and Relations
- Build and maintain strong and sustainable relationships with all stakeholders through interactions, consultations and communication.
- Gather and disseminate accurate and timely information to all relevant stakeholders.
- Manage outside vendors and contractors to ensure performance expectations and customer satisfaction.
- Analyse data from surveys and focus groups to determine customer satisfaction levels with products and services offered by the company.
- Participate in various communications forums, meetings, etc.
- Negotiate and attain the support of key stakeholders to IT systems business proposals.
- Implement timeous communication on progress and challenges in achieving the operational work plans to impact stakeholders.
- Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.
Risk and Compliance
- Ensure compliance with relevant legislation and regulations.
- Develop controls and framework for governance, risk and compliance.
- Risk assessment and mitigation.
- Define and implement information security systems and processes.
- Identify bottlenecks in current processes and ensure that corrective actions are proposed.
- Analyse all trends in the company in terms of usage of ICT and make recommendations in terms of continuously improving current systems.
- Develop a process for data classification for security, risk, and business impact.
- Ensure that formal security-based documentation, auditing, and testing are in place.
- Ensure that there is segregation of duties to reduce the risks in the organisation.
- Design and implement appropriate controls.
- Communicate with users on all levels at the MICT SETA on ICT systems and ensure common understanding.
- Prepare Management reports and contribute to Board reports.
People Management
- Build and lead an effective and cohesive team through the effective management of Provincial office resources.
- Drive the implementation of talent acquisition, succession planning, development, and retention strategies for the office.
- Ensure the enhancement of relevant knowledge and skills through continuous coaching, mentoring and nurturing of talent in the business unit.
- Create a high-performance culture and manage team performance effectively by translating and communicating the annual performance goals and measures into individual work plans based on agreed upon objectives.
- Ensure the working environment contributes to improving employee engagement, recognition and increased productivity.
- Ensure the management of poor performance and disciplinary matters in line with the MICT SETA’s policies and procedures.
