Job Overview
As the Head of Applications, Development and Delivery, you will take a leadership role in planning, managing, and delivering high-impact custom software projects. You will oversee multiple operational teams while building strong relationships with customers and fostering a collaborative, growth-oriented culture within your teams. Your role will require strategic thinking, problem-solving, and a proactive approach to managing project complexities.
Key Responsibilities Project Delivery
- Track project tasks, milestones, deliverables, and key dates to ensure seamless delivery.
- Proactively manage risks, expectations, resources, deliverables, and budgets.
- Take end-to-end ownership of custom software delivery projects, typically ranging from 6 to 18 months.
- Collaborate with and lead five or more operational teams across projects.
- Perform real-time business analysis and problem-solving with rapid context-switching as required.
People Management
- Form and stabilize software delivery teams through onboarding, offboarding, and rotations.
- Build team cohesion, establish team identity, and drive a strong delivery culture.
- Provide mentorship, coaching, and guidance to teams, emphasizing communication and collaboration.
- Conduct performance reviews, one-on-one meetings, and career development planning for team members.
Customer Engagement
- Serve as the primary point of contact for customer accounts, managing relationships and financials.
- Prepare, deliver, and track customer status reports.
- Facilitate customer feedback sessions during demos, meetings, and calls.
- Seek opportunities to strengthen customer partnerships and foster long-term relationships.
Qualifications and Experience
- A degree in Computer Science, Software Engineering, Information Systems, or related fields (BSc, BIS, BCom, BEng).
- At least 8 years of experience in the IT industry as an Analyst, Project Manager, or Software Developer with consulting exposure.
- A minimum of 5 years of experience leading and managing teams, including coaching, performance management, and culture development.
- Strong communication, collaboration, and leadership skills with a passion for continuous improvement.
- Demonstrated ability to mentor and guide team members, fostering growth and motivation.
- Proven customer-facing abilities with experience managing accounts, expectations, and feedback.
- Flexibility to adapt to varied environments and tools in a hybrid working model (2–3 days in the office weekly).
What's On Offer
- Competitive Compensation: Bi-annual salary reviews and guaranteed bonuses.
- Work-Life Balance: Tenure-based loyalty leave and hybrid working arrangements.
- Wellness Programs: Access to wellness initiatives and professional development rewards.
- Career Growth: Continuous development programs, including technical and leadership training.
- Incentives: Commission for business development leads and successful referrals.
- Enterprise Exposure: Opportunity to work on diverse, high-impact projects for South Africa’s leading organizations.
- Supportive Leadership: Regular one-on-ones, quarterly reviews, and hands-on guidance.
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