Client Services Executive
Client Services ExecutiveType: Temporary contractor, ongoing through Hays (inside IR35)Location: ChichesterWorking Environment: Hybrid, part office based on site at client offices/ part home basedPay type: Competitive hourly pay rateStart date: ASAP
The OpportunityThe world's pre-eminent super-luxury automotive brand. Our base is in Goodwood, near Chichester, West Sussex, and comprises of our global headquarters and Global Centre of Luxury Manufacturing Excellence.
For our client everything they do starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns our departments into a strong team where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that we can shape the future together.
The Client Contact Team (CCT) are responsible for delivering first level client engagement across all channels, as well as championing new products and supporting in the delivery of key business campaigns.
Key Accountabilities:
Responding and resolving all inbound client, prospect and general enquiries for EMEA and parts of APACConducting outbound client welcome and ownership calls for EMEA and parts of APAC.Routing client enquiries to second level technical teams for resolution, where required.Soliciting Brand, Product & Client Experience feedback on all aspects of offeringsCapturing and recording of client data/insights in the CRM system, ensuring adherence to all compliance & GDPR processesSupport the business in obtaining direct client access and to achieve high data quality in the CRM system.Analysing, collating, and presenting the client insights data to the relevant stakeholders.Accurate maintenance of all reporting and process documentation, including the preparation of weekly/monthly status reportsActing as the global centre of competence to the global CCT's, pro-actively liaising with key stakeholders and sharing knowledge/ "best practise"Supporting the delivery of assigned business campaigns.Ensure that a benchmark client relationship is delivered achieving high levels of trust and understanding.Supporting with dedicated client surveys and presenting the results back to the business.
What we're looking forEducated to minimum A Level or equivalent.Good level of experience in Luxury/ Automotive call centre environmentBe extremely consumer-centric, understanding how modern luxury works.Be internationally minded with an understanding / appreciation of different cultures / be able to work effectively across cultures.Able to build strong relationships beyond commercial with UHNWIs distributed globally engendering trust and loyalty.Experience in managing & working with data.Proficiency in Microsoft Excel, PowerPoint, Word (Computer Competency is essential)Accuracy and attention to detailThrives in a team environment but is also self-motivated - demonstrates tenacity, resilience, strives to deliver results.Experience using & creating reports in CRM tools.Presentation skills - confidence to present formally to internal and external audiences.Enthusiastic, personable and bubbly personalityWhat we offerCompetitive hourly rate along with annual performance related bonusHybrid working model35 days annual leave (including bank holidays)Access to subsidised restaurantHybrid parking onsite
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