Business Segment: Insurance & Asset Management
Job Responsibilities:
- Analyse, assess, and pay valid funeral claims within 48 hours from the time the last document is received.
- Detect fraudulent activities on funeral claims.
- Understand SBIS’s goals and objectives and strive to achieve them.
- Maintain an effective diary to ensure that overdue claims are given priority within stipulated timeframes, thus enabling effective customer service delivery.
- Ensure a favourable NPS score of >80% by consistently promoting quality interactions with customers.
Qualifications
Minimum Qualifications:
- Grade 12
- Must be FAIS compliant.
- Must have RE5.
- Must be computer literate.
- Insurance Institute or insurance qualification
Experience Required:
- Claims processing experience preferably in the Long-Term Insurance Category.
- Must have a minimum of 2 years’ experience in a claims environment.
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
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