Background on the Transformation Centre of Excellence
The EMEA Transformation Centre of Excellence was developed to support all 38 EMEA markets with the roll-out of a standardized operating model built off the back of work that started in the APAC region. This includes the standardization of applications across the region, through custom built solutions for media, media finance and core finance. The systems are built off standardized processes owned by the Regional Process Owners (RPOs) across four functions: Digital Media, Traditional Media, Media Finance, and Core Finance. The people aspects of the transformation are owned by the Business Transformation pillar which looks to develop the overall operating model through development of the organization structure, business case, governance, and change management blueprint. The final pillar looks to achieve efficiency through Robotics Process Automation, by leveraging RPA tools to automate manual work.
Roles and Responsibilities
• Reports to the Regional Centre of Excellence Lead – GroupM EMEA
• Plan for and manage dynamic deadlines
• Simplify complex concepts into structured descriptions (e.g., Methodology and approaches)
• Gather and analyze activity analysis data
• Derive insights from the data to support meaningful conversations with the markets in order to proactively manage risks and awareness
• Understand business and impact (cause and effect)
• Develop and maintain a high-level business case
• Develop team structures and sizing aligned to the specific market’s nuances
• Assess the impact of and present on workforce transition
• Develop change and communications plan
• Develop a governance framework to support changes in the market
• Develop implementation plans for markets to go live with systems, processes, and people
• Create market-specific operating model training
• Prepare clear, fit-for-purpose reports on the changes. Presentations need to be tailored for varying levels of engagement within the market
• Build good relations with market operational and project management teams
• Work across streams in CoE to create fully integrated deliverables
• Engage with EMEA level leaderships to unpack guidelines and translate into deliverables for markets.
Capabilities
• 5-7 years team and project experience, with a track record of continuous improvement and partnering in a multinational environment
• Previous experience in process mapping (Six Sigma is beneficial)
• Exposure in media & advertising industry is beneficial, preferably in a media agency environment.
• Good understanding of E2E process operations (beneficial: IT environment and process customization in markets)
• Strong stakeholder management skills with demonstrated ability to deal with different nationalities, cultural backgrounds, and conventions in EMEA
• Understanding and appreciation of how to operate and deliver change within the varied cultural environments in the EMEA region
• Able to move forward autonomously and integrate into a team to reprioritize deliverables
• Deadline oriented
• Stakeholder and quality orientation
• Ability to work independently and systematically
• Flexibility and ability to work under pressure
• Excellent communication skills
• Business fluent in English
• Able to leverage past experience in a meaningful way
• Strong data analysis skills
• Proficient in Excel and PowerPoint.
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