Cluster MIS Manager M/F

AGL Group • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • 2w ago

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?

Join AGL, the leading multimodal logistics operator on the African continent!

Profile

Contract

PERMANENT

Location Job

Africa, South Africa, JOHANNESBURG

Full time

Job Purpose

The Cluster MIS Manager manages several countries within the cluster in 2 different domains:
• IS: Information System (Business Solutions)
• IT: Information Technology (both RUN & BUILD within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL))
to facilitate the achievement of organizational goals by maintaining it in operational conditions and developing it to meet operations expectations (level of service).

Job Function

Spokesman of the global AGL strategy of the MIS
Understand the business to become force proposal
Act as a liaison with centralized IS functions, keeping up to date with the catalog of solutions and evolutions and pushing them, as well as gathering local business needs due to the proximity to the field.
In charge of digitalization and transformation issues, in line with the IS Department's overall strategy.
Manage discussions with local customs, as well as identifying and qualifying regulatory needs.
Build up the MIS budgets of the several countries within the cluster and control its consumption follow-up
Manage MIS Human resources
Plan, organize and assign tasks to the MIS team to ensure smooth running of operations (Production follow-up, Hotline, Administration, Management)
Manage IT Hardware resources
Manage MIS projects/major change in the state of the art: express needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, acceptance letter
Ensure continuity of service for Infrastructure and Systems
Must be the custodian of the group norms and policies respect
Ensure an ITIL MIS support process for users in the country
Ensure data backups and systems backups
Apply AGL security policies regarding physical accesses
Respect the purchasing procedure
Manage IT licensing

Profile

Provide cost effective solutions
Request For Proposal: launch regularly tenders to increase the suppliers SLA and save costs
Manage IT contracts and SLA
Communication: Main point of contact on all MIS-related matters
Reports to Regional MIS manager and Head Office on all MIS major incidents
Communicate with governmental institutions and comply with government regulations
Ensure MIS management is compliant with ISO processes, ITIL processes and QHSE processes
Techno watch, anticipate new technologies

MIS Deliverables

Ensure that Infrastructure & Network uptime complies with the KPI defined in performance reviews
Hardware inventory & Asset Tracking
MIS skills matrix (MIS team, Key Users)
Raising MIS training program for MIS team
Appraisals (MIS team, define objectives with measurable KPIs)
Job Description (MIS team)
Career Planning
Validating IT invoices
MIS Action plan update
Monthly meeting with CFO
Business applications cartography
Capacity planning
MIS budget consumption follow-up
Key figures / Key information country by country and year by year
Software licensing declaration
M365 accounts cleaning
MIS budget construction