Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centred on our delivery of Insurance Good and Proper.
Job Description
The candidate will be responsible for ensuring strategic alignment of initiatives for Outsourced Business (OB) by the System Platform Providers (SPP’s) and the Binder Holders. They will also be responsible for Relationship management between Santam and the SPP’s through frequent engagements; including supporting the Outsourced Business and Business Integration teams. This role will report to the Manager: Outsourced Business Operations.
- Responsible for ensuring strategic alignment of initiatives for OB by the SPP and the Binder Holder.
- Responsible for managing relationships between Santam and the SPP’s through frequent engagements.
- Responsible for supporting the OB and Business Integration teams. Central point of contact at Santam for all SPP’s.
- Maintaining and reporting on initiative backlog. Drive the implementation of various initiatives through the SPP and Binder Holder.
- Compiling steerco pack for monthly meetings with the SPP’s. Chair, facilitate and minute the compulsory monthly Steerco meetings held with business.
- Prioritisation of new initiatives with the Outsourced Business Committee.
- Driving completion of initiatives timely and within budget.
- Attend monthly prioritisation meetings and provide feedback on the implementation of various initiatives to the Outsourced Business team.
- Responsible for managing the SPP initiative budget and estimation management; review of work orders and costing.
- Reviewing of invoices against work orders and facilitation of invoice payment.
- Attend meetings with Binders Holders, SPPs and Santam business teams relating to new deployments, migrations, issue resolution and provide guidance relating to requirements that may be required.
- Prepare for quarterly planning meetings and drive the discussion and agreement to the initiatives.
- Assist in driving delivery of data from the SPPs and Astute.
- Assist in driving completeness and accurate data for Outsourced Business.
Qualifications and Experience
- A tertiary qualification in Business Management
- Higher Certificate in Insurance
- Minimum 5 years’ experience in project management
Skills
- Microsoft Excel, Word, PowerPoint
- QlikView and Qlik sense
- JIRA
- Confluence
- Understanding of the OB model would be an advantage
- Ability to build and maintain relationships
- Communication and strong facilitation skills
- Resilience
- Attention to detail and strong analytical skills
- Innovative and creative skills
- Ability to convince and influence
- Ability to drive project time-line
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