Date Posted: 12/03/2024
Req ID: 40905
Faculty/Division: Faculty of Dentistry
Department: Faculty of Dentistry
Campus: St. George (Downtown Toronto)
Position Number: 00006461
About us:
Exciting new advances and global challenges are radically reshaping the field of dentistry. Our vision at the Faculty of Dentistry at the University of Toronto is to not just address and respond to these changes – but to thoughtfully and conscientiously shape the field of the future.
With our robust and comprehensive educational training programs (DDS, MSc, PhD degrees, IDAPP and other specialty programs), our emphasis on community outreach and care, and our internationally known and interdisciplinary research mission, the Faculty of Dentistry at the University of Toronto continues to earn its reputation as one of the top dental schools in North America. Throughout more than 140 years of dental education -- the oldest, largest and most comprehensive training program in Canada -- we have striven to graduate the highest quality of students while providing the public the highest standards of care.
We are driven by our vision to improve health by advancing dentistry through inspired leadership, innovation, and excellence in education, research and practice.
Your opportunity:
Under general supervision, provides administrative services to patients, academic services, undergraduate clinics, graduate students and other administrative staff. This front-line position requires interaction with the public, greeting patients, facilitating patient flow, providing information to patients, answering both internal and external inquiries, directing patients accordingly, updating patient records, scheduling and confirming patient appointments and maintaining accurate patient appointments. Accesses and enters data on the Clinic Management System in order to retrieve patient information and book appointments, etc. This position will be primarily located in the Undergraduate Clinic.
Your responsibilities will include:
- Scheduling and assigning patients to student clinicians
- Confirming appointments
- Updating and maintaining database records
- Responding to inquiries within the defined scope of the role and redirecting as appropriate
- Receiving and passing on messages to appropriate contacts
- Assisting faculty, dental students and technicians during treatment procedures
- Applying established standards when cleaning, sanitizing and/or sterilizing facilities
- Following rules and procedural processes related to Personal Health Information Protection Act (PHIPA)
Essential Qualifications:
- Graduation from an accredited Dental Assistant program, Certified Dental Assistant (CDA) and current member of the ODAA, including HARP and must also have current CPR.
- Minimum two years of relevant experience in dental reception.
- Highly developed organizational and time management skills and excellent communication, interpersonal skills, and problem-solving skills
- Ability to work in close association and cooperate with others
- Proven ability to execute front-line duties in a professional, courteous and timely manner
- A commitment to delivering the highest level of customer service
- Strong computer skills with experience in using Microsoft Office (Word and Excel), scheduling software, email, and the internet
- Demonstrated ability to exercise tact, discretion, good judgement, and initiative
- Ability to act with sensitivity and empathy when responding to diverse groups of individuals
- Demonstrated ability to clearly and accurately convey information
- Ability to maintain composure and to exercise attention to detail while working with multi-interruptions
- Ability to prioritize tasks and multi-task; demonstrated punctuality, work dependability
Assets (Nonessential):
- Familiarity with Axium
- Familiarity with processing payments with Moneris
- Completed reprocessing modules with Public Health Ontario (PHO)
To be successful in this role you will be:
- Cooperative
- Multi-tasker
- Possess a positive attitude
Closing Date: 12/11/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 06 -- $55,728. with an annual step progression to a maximum of $71,265. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Health & Wellbeing
Recruiter: Katrina Beverly
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact
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