Client Consultant Johannesburg

Labournet • Other • Johannesburg, Gauteng, South Africa • $300 - $400 / year • 3w ago

Client Relationship Consultant (CRC)

The Client Relationship Consultant (CRC) is primarily responsible for establishing relationships through engaging with prospective clients and existing clients. Through these engagements, the CRC will be expected to generate new business by identifying prospective clients’ needs and infiltrating their existing client base for cross-service/solution initiatives. The CRC will also be expected to maintain relationships with their existing client base through the implementation of various Client Relationship Audits (CRA) to ensure high levels of client satisfaction, thereby maintaining client retention ratios. The CRC is ultimately responsible for increasing new clients within their territory/region both in number and value whilst ensuring product saturation within the allocated client base.

Duties & Responsibilities

Inclusive of, but not limited to:

Providing Compliance Solutions
Key Account Management
Market and Industry Research
Networking and Marketing Including via Professional and Social Media Platforms
Lead Generation
Reporting

Desired Experience & Qualification

You'll need a customer-first mindset and the following skills to succeed in this role:

3 – 5 years of experience working in a professional sales environment offering solutions, business to business with experience in the following:
Marketing and selling of professional consulting products & services
Development of client relationship strategies for sales and retention
Development of client satisfaction strategies and measurement tools
Preparing budgets, business proposals, and client presentations
Working on client relationship management (CRM) software/systems
Networking and building of pipelines in accordance with sales velocity formulas
Client resolutions and acting as the first line of contact for client enquiries, needs, or concerns
Key Account Strategies and Management