Summary Statement:
The purpose of this position is to provide a reliable and hard-working Debtors Controller to report to the Commercial Manager and ensure all the Company procedures and policies are adhered to, and that all the departmental objectives are met.
The individual in this role will assist with the following functions:
- Driving debtors’ collections to meet required branch targets
- Facilitating the resolving of customer disputes and queries
- Building and maintaining good customer relations
- Collaborating with sales departments to drive the collections from customers
- Minimizing the provision for bad debts and bad debts written off in the branch
Profile
Key Performance Areas:
To perform this job successfully, the appointed individual must be able to perform essential key performance areas satisfactorily. This list of key performance areas is not exhaustive and may be changed or supplemented to accommodate business needs from time to time:
- Allocation of debtor’s collections to ensure the monthly collection targets are met by inspecting the daily bank statements, bank reconciliations, and liaising with customers daily to ensure remittances are received for payments received.
- Managing the minimization of the provision for bad debts by ensuring that, where possible, all long outstanding amounts (older than 3 months) are collected from customers. The management of customers complying with their agreed payment terms also needs monitoring to ensure compliance, else issuing stop supplies on their accounts and notifying management in order for letters of demand to be issued.
- Resolving customer queries and disputes by communicating with customers regularly and providing them with supporting documentation as requested (i.e., invoices, statements, etc.). Continued dedication to customer satisfaction and service excellence will be key.
- Collating and following up on the weekly disputes list for interdepartmental queries.
- Compiling accurate monthly debit order files and submission to National.
- Capturing journal entries from interbank transfers for approval by Manager.
- Ensuring proper and timely communication with and responses to requests for information.
- Establishing and maintaining good customer relations and assisting with difficult accounts by attending meetings with customers and reconciling the account.
- Ensuring accurate completion and submission of new credit applications for new customer accounts to be comprehensively vetted.
- Assisting the Commercial Manager with timely and accurate information, reconciliations, and documentation as requested.
- Ensuring compliance in the area of responsibility to statutory regulations pertaining to good corporate governance.
- Ability to encourage, develop, and implement operational innovation.
Job Location
Africa, South Africa
#J-18808-Ljbffr
