Claims Handler: Internal Dispute Resolution
Bellville, Western Cape, South Africa
Santam Legal Claims Solutions has a position available for a Claims Handler: IDR who will be based in Bellville, Glacier Building.
WHAT WILL YOU DO
The position requires the skills of a dynamic individual who has experience in Short Term Insurance, specifically in a Legal Claims (Subrogation) environment, as well as being fully competent in the third-party indemnification process.
The Internal Santam Claims Handler is responsible for managing a portfolio of insured recovery and indemnity claims end to end, including Santam, Outsourced Business and Echelon (underwritten by Santam) claims. The individual will be responsible for ensuring correct settlement application on these claims as well as the requisite financial transactions associated therewith. The Internal Santam Claims Handler will also be responsible for managing the relationships between claims support specialists of Outsourced Business and Echelon (underwritten by Santam) respectively.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
- Liaising with claims specialists of the underwriters forming part of the Santam Internal Claims agreement and ensuring the correct claims are linked
- Conducting detailed investigation on the merits and quantum to establish negligence
- Attending to escalations from other insurers and client queries where necessary
- Negotiation of settlement with third party insurers
- Closure of claims.
QUALIFICATIONS AND EXPERIENCE
- Matric
- 3-5 years short-term insurance experience
- Additional short-term insurance-related qualifications will be an advantage.
- Diary management
- Comprehensive short-term procedural and practice knowledge (especially related to Motor Vehicle Accidents)
- Comprehensive applicable legislative knowledge as well as the law of evidence and principles in law (e.g., law of apportionment of damages)
- Technical knowledge of the Santam processes.
COMPETENCIES
- Working with people
- Client centric orientation
- Adapting and responding to change
- Attention to detail and accuracy
- Deciding and Initiating action
- Performance under pressure
- Planning and organizing
- Problem solving
- Negotiating and getting agreement
- Verbal Communication
WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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