Location: Serengeti Boulevard, Kempton Park
Job Posting Title: Key Account Manager, Air & Sea
Time Type: Full Time
Main
purpose of the role
Key Account Manager, responsible to grow and a retain a portfolio of clients.
Duties and responsibilities
Managing multiple clients according to the stages in a client life cycle
Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
Creating and maintaining the client information pack
Manage the opening of accounts process – and continuous updating of client information
Be accountable for the contract negotiations process, understanding and mitigating the risk identified
Presenting to and implementing new products, processes, and strategies with client (s) Management of client queries
Quality checking estimates and ensuring they are submitted on time
Compile client specific business reports and quality checking data integrity
Identify Opportunities for growth within the client’s business
Record under threat and lost accounts on CRM system
Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
Facilitate rate negotiations and increases
Arrange and control customer action plan processes for clients
Identify and report on quantified value for clients
Take meeting minutes and follow through to close out
Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding Ensure standard operating procedures are signed off by the clients, documented and maintained Ensure the company complies with client health, safety and environment requirements.
Compile monthly revenue reports for clients and portfolio
Co-ordinate available client logistics training
Minimum Requirements
Minimum of 5 years’ experience in Freight Forwarding.
Own vehicle a must, driver’s license, ability to travel
Qualifications
Matric – Essential
Tertiar
y Qualifications
B.Com Logistics/Supply Chain Management would be beneficial but not a requirement.
Computer packages
CW, MS Word, Excel, PowerPoint, and Outlook
