Service Manager – Isando
Accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Deliver professional and efficient services to customers, while providing comprehensive support. Ensure all service operations comply with SANS and DMR regulations of South Africa. Foster strong professional relationships with external suppliers, ensuring quality management and cost control. Oversee the Service Department in accordance with company policies and procedures, and manage environmental responsibilities for the entire Isando Branch
Duties include:
Assume overall responsibility and accountability for the efficient workshop operations
To ensure the effective daily operations of the workshop, coordinate closely with staff for seamless day-to-day planning, manage ongoing projects using the WIP report, and close job cards older than three
Update the workshop bay service board or spreadsheet
Monitor staff compliance with timesheets, allocate resources effectively, and maintain a safe workshop
Diligently manage and control job cards, verify against timesheets, and oversee field service planning to support administrative and PSSR
Conduct monthly toolbox talks, ensure records and safety topics are uploaded to the
Ensure annual machinery and tool calibration per company
Conduct daily debriefs with mechanics to evaluate workmanship and address challenges, focusing on high-priority and high-value
Schedule and maintain servicing for hire dept trucks and conduct van stock counts as per audit
Develop processes to improve workshop efficiency and communicate changes to
Audit the monthly PSSR commission and file documentation in hard copy for
Accurately record new equipment, conduct daily stocktakes, and report progress to SORG and the Managing
Drive the PDI department's daily operations, coordinating with the PDI technician, parts department, and
Process monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payroll
Conduct monthly safety
Discuss budget targets with all staff on Monthly basis
Service Delivery
Manage the timely and effective delivery of
Communicate with customers regarding any changes or difficulties encountered with
Ensure official job numbers are obtained for external jobs before commencing any repair work, in compliance with company policies and
Quote additional work as required and ensure that the appropriate margins are
Plan, coordinate, and deliver all services within reasonable time
Keep customers informed of job progress and any difficulties
Ensure that quotations are processed through IFS
Ensure workshop operational and financial efficiencies
Obtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups.
Manage expenses within internal and external budget
Follow up on customer payments
Adhere to warranty claim procedures and ensure timely documentation
Achieve budget and profitability targets for the
Control workshop expenses to stay within
Meet budgeted labor hour and turnover
Human Resource Management
Determine staffing requirements; interview and recruit employees according to HR best practices
Approve leave on Sage and ensure optimal staffing situations at all times - December leave planner to be in
Ensure training and development takes place
Ensure discipline required for operational compliance of policies at workshop level
Working closely with workshop staff to drive productivity driving toward a healthy working environment
Manage field service technicians activities through vehicle Netstar tracking system where applicable
Apprentice Programme Monitoring the onsite needs of apprentices to ensure that they are exposed to all the required tasks and skills, Ensure that the apprentices fill in their logbooks and keep them in good condition
Minimum Requirements:
Red Seal Trade Qualification, Computer Literacy
N4 or N5
People Management certificate or diploma
Financial Management certificate or diploma
Technical trade working experience (material handling – 8 years +)
Workshop exposure equivalent to the span of reporting people for this role, including all current and new customers (material handling – 8 years+)
