Job Summary:
JOB DESCRIPTION – FIELD/FESTIVAL OPERATIONS SPECIALIST
Location: Cape Town, South Africa
Division: Ticketmaster South Africa
Line Manager: Director Operations
Contract Terms: Full Time
THE TEAM
We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows. We’re not just selling tickets; we’re enriching lives one amazing experience at a time. If you’re passionate about the magic of live entertainment and want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
Working primarily within our operations team, this position delivers operational services and support to Ticketmaster’s on-site business clients (venues and promoters) while on site at our events. The Field IT is responsible for coordinating and executing the ticketing needs of on-site operations in collaboration with multiple departments and clients. This role includes significant client-facing components as well as a strong technical understanding of our products and equipment.
Due to the nature of events not taking place on a constant basis, you will also be required to assist other departments in the off-peak times. Tasks may include Fan Experience assistance through Zendesk and event programming assistance as required by management.
WHAT YOU WILL BE DOING
- Operational Support:
- Install, support and deploy various equipment and services at event locations;
- Provide best practices, training and support of client event and box office needs where required;
- Oversee a TM staffed Box Office team where required;
- Maintain maximum site efficiencies through collaboration with other on-site teams and third-party providers;
- Ensure timely and accurate reporting on live event statistics and access control;
- Maintain inventory and upkeep of technology assets;
- Arrange and implement the required operational requirements for all events including internet, infrastructure, staffing and travel arrangements;
- Manage and provision equipment based on event needs including scanners, printers and ticket stock;
- Assist clients with any additional operational needs and/or requirements.
- Problem Resolution:
- Use troubleshooting techniques and tools to identify the root cause of issues;
- Research client/customer complaints about service levels;
- Work with National/Central support groups to expedite problem resolution;
- Troubleshoot software and hardware issues;
- Coordinate networking issues;
- Work with Customer Service for events with problems and/or special circumstances;
- Identify and isolate any possible issues leading up to an event and provide solutions to address issues.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Ticketing or other related experience;
- Flexibility in schedule and location to accommodate events;
- Mandatory availability for in-person Health and Safety training;
- Travel required;
- Bilingualism (written and oral);
- Experience with Ticketmaster software and hardware is preferred;
- Strong computer skills, especially MS Word and Excel;
- Demonstrated organizational and critical thinking skills, with attention to detail;
- Able to manage multiple and competing priorities in a time-sensitive environment;
- Autonomous and able to work under minimal supervision;
- Reliable, adaptable and team-oriented;
- Must meet the physical and technical demands of remote event locations;
- Understanding of live event space and operational needs;
- A passion for live events!
YOU (BEHAVIOURAL SKILLS)
- Business Acumen – Understand and apply general business concepts, using external networks to understand market situations.
- Problem Solving and Innovation – Gather appropriate perspective and insights, seeking win-win solutions, maintaining a balanced perspective, and managing problems effectively.
- Organizational Skills – Manage competing priorities across teams and projects.
- Winning Teamwork – Collaborate respectfully with others and share information to achieve goals.
LIFE AT TICKETMASTER
We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment and want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
EQUAL OPPORTUNITIES
We are committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and encouraged to bring your whole self to work. We will help you balance your work and home life. We encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid
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