It Support Responsibilities include, but not limited to the following: Ensuring that all new starter workstations are set up timeously: Set-up of computer (active directory, admin rights, settings, etc) Setup of user on Microsoft 365 admin centre (Username/E-mail/Signature/Groups) Access is provided to the relevant software programs in conjunction with the Practice Manager Setup of BitLocker Arranging a desktop screen, cables, mouse and telephone Maintain asset register Ensuring that all access of exiting employees is removed including: Active directory changes (remove groups, reset password, make inactive) Microsoft 365 relevant changes (remove groups, reset password, automatic reply, shared mailbox, map mailbox, untick licenses) Removing the exiting employee from relevant software programs in conjunction with the Practice Manager. Remove the exiting employee on the Biometric system Ensuring that laptop, desktop screen, cables, mouse, telephone and access card are returned Removal of BitLocker Format of laptops, after all information is safely stored Maintain asset register Assisting personnel with day-to-day IT and email related queries and finding ways to utilise this process: Maintain IT mailbox (general queries) Assisting staff with all software and email related queries Assisting staff with printer, telephone and any hardware related queries When needed, liaise with Practice Manager/IT Service Provider and providing timeous feedback to relevant individuals on the status and progress of reported issue Perform troubleshooting to diagnose and resolve problems and minimising the re-occurrence of the specific issues in the future. Clear and concise communication is maintained with Practice Manager Managing access control to relevant platforms and software programs according to personnel job description in conjunction with Practice Manager and IT Service Provider Update and maintain: Ensure security and privacy of all networks and computer systems in conjunction with IT Service Provider. Maintaining the IT asset registers (Computers, second screens, telephones, printers, buffer laptops, other equipment, etc). Ensuring that the renewal of software licences is maintained. Developing and maintaining of the IT policy and communication of any changes to staff. Ensuring that all buffer laptops are safely stored Monitor: Monitoring all employee internet usage and report any misuse to the Practice Manager on a monthly basis Able to identify computer or network shortages and communicate the beforementioned to the Practice Manager in a timeous manner Monitoring cloud server (connectivity/interruptions) Monitoring server room temperature (UPS notifications) Other / Additional responsibilities include: Ensure that wifi-password is updated on a regular basis Organise and scheduling of upgrades and maintenance timeously, with minimal interruption of the firms efficiency Conduct relevant upgrades on workstation laptops (SSD- and RAM upgrades) Researching various programmes and software within the accounting- and audit industry to optimise future performance Able to present information sessions and training to all staff regarding any new programs implemented Provide personnel training on any new IT programmes implemented Assist with app installations and setups (authenticators, alarm, etc) Assist with general maintenance / Ad hoc as required Requirements Include: Matric A Valid Drivers License A | N qualification Microsoft certification, Relevant IT certification or diploma is advantageous 1-3 years IT experience essential Knowledge of Active Directory and Group Policies Basic understanding of network protocols, TCP/IP, DNS (Domain Name System), DHCP, and VPN Knowledge of troubleshooting hardware and software issues on tablets and laptops Strong Microsoft Windows operating systems experience Strong knowledge of Microsoft desktop products including Office, Office 365, particularly Outlook, SharePoint, OneDrive and Teams Experience working with and setting up tablets, laptops and printers Good understanding of systems and network security Strong interpersonal and communication skills Ability to manage time effectively and work under pressure
