Key Responsibilities: Oversee and coordinate all operational departments, including housekeeping, food and beverage, maintenance, and front office. Ensure that all lodge activities are executed to 5-star standards, delivering excellence in every aspect of guest service. Develop and implement operational strategies to enhance efficiency and ensure seamless day-to-day operations. Monitor and manage budgets, including cost controls and resource allocation. Lead and mentor departmental managers and teams to foster a culture of professionalism and high performance. Ensure compliance with health, safety, and environmental standards. Address guest feedback promptly and professionally, ensuring a memorable and positive experience. Liaise with suppliers and service providers to ensure the highest quality standards are maintained. Requirements: A relevant qualification in hospitality management, business administration, or a related field. A minimum of 3-5 years of operations management experience in a luxury or 5-star establishment. Proven leadership skills with the ability to manage and motivate multidisciplinary teams effectively. Strong financial and budget management expertise. Exceptional communication and problem-solving skills. Attention to detail and a proactive approach to managing challenges. Contactable references from previous employers. Why Join Us? This is an extraordinary opportunity to lead operations at one of the most prestigious 5-star locations in the region. If you have the passion, expertise, and vision to uphold and enhance our exceptional standards, we invite you to apply for this exciting role.
