Team Leader - Property Management
Location: Worcester
Salary: £36,000 OTE inclusive of commission
Hours: Monday to Thursday 9am to 6:30pm, Fridays 9am to 5:30pm
About Leaders: Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Head of Centre, Leaders are seeking a Team Leader of Property Management to join our dedicated and dynamic team based in Worcester . To be successful in this position, you will be a current Senior Property Manager looking to step up, or a current Team Leader with experience in leading a team. You will oversee a team of Property Managers, providing day-to-day support and ensuring the smooth running of the branch portfolio.
Key Responsibilities:
- Providing support and guidance with the implementation of new legislation.
- Helping to investigate customer complaints and proposing/undertaking appropriate responses.
- Coordinating and, where possible, providing training.
- Supporting the Property Management department through guidance and mentoring to achieve strategic objectives.
- Supporting audits of property management departments in conjunction with branch audits.
- Ensuring that property management best practices are shared.
- Checking gas daily to ensure processes have been adhered to and having relevant conversations.
- Monitoring teams' overdue workflows and having relevant conversations.
- Monitoring the churn report and having relevant conversations.
- Identifying possible opportunities to enhance the level of service provided to both internal and external customers and discussing with RPM for implementation.
- Working on group projects or initiatives along with the RPM to ensure successful implementation.
- Enforcing strategic objectives.
- Conducting interviews.
- Ensuring adequate cover in the department during holidays and days off.
- Monitoring the workload of Property Managers and being aware of any issues that may affect staff morale.
What Are We Looking For:
- Excellent communication, written and verbal skills.
- Professional telephone manner.
- Organisational skills, time management, and attention to detail.
- Experience leading a small team.
- Proven history working within the property industry.
- Full UK Driving License Required.
What We Can Offer You:
- Proven track record for career growth and advancement within the company.
- Market-leading training and ongoing professional development.
- Access to a diverse portfolio of properties.
- Supportive and collaborative team environment.
- Competitive base salary and additional incentives.
- Quarterly and yearly awards including trips abroad.
- Salary sacrifice pension scheme.
- Generous holiday allowance, increasing by 1 day per year based on service.
- Excellent parental leave and newly introduced fertility policy.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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