Installing technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
- Ability to lift/move computer equipment weighing up to 50 lbs.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling.
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.
Requirements
- Excellent written and oral communications skills with clients and management as well as strong interpersonal skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
- Bilingual (English & Local B2)
- Experience with ticketing tools (ServiceNow / Remedy etc.) is an additional advantage.
Items
- Console cable for CISCO and Silver Peak
- Full Internet-ready mobile
- Noise cancellation headsets
- Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
- RJ45 port on Laptop
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