Key responsibilities
- Plan and develop the project from inception to completion
- Initiate project once Sales rep concludes sale
- Ensuring project necessary information goes to the teams to implement/procure
- Monitor and manage project progress
- Guide the project process
- Set deadlines
- Make sure that projects are completed within stipulated time frames
- Solve issues that arise before, during, and after project implementation
- Manage project budget
- Evaluate project performance
- Report project progress to Senior Management
- Completing project close out
Lead the Project Implementation Team
- Assess and manage the performance of team members
- Ensure that internal and subcontracted teams are properly briefed
- Ensure site management is done
- Ensure installation is completed within quoted time frames
- Open and close project sites
- Direct teams to fulfill new project installations and after sales maintenance/call outs
- Check commissioning settings are correct on close out according to any site-specific setting
- Evaluate neatness of site electrical installation and cleanliness of site
- Ensure all installation guidelines are followed in terms of air gaps
- Ensure all main components, trunking, and conduits are mounted straight and in position as client briefed
- Create snags list and manage that all snags are attended to within reasonable time frames
- Manage the process for any accidents/damages which may arise onsite
- Manage interlinked workflows of team members for optimal project delivery
- Manage installation resources to best fulfill client satisfaction and operational efficiency through resource planning
Monitor and Track Projects
- Monitor and track the projects through project management software
- Improve project workflows on an ongoing basis
Manage Project Sites
- Manage client relationships and expectations during and after project completion
- Ensure that deliverables are met
- Ensure regulations/site-specific tasks are actioned/abided by
Reporting to Senior Management
- Prepare monthly report on projects completed
- Manage monthly feedback meetings with Senior Management
After Sales Servicing and Maintaining Client Relationships
- Manage client callouts/maintenance issues
- Complete project walkthroughs with clients to ensure proper close out
- Ensure aftersales client satisfaction
Key Competencies
- Strong problem-solving skills
- Critical thinking
- A self-starter with a can-do attitude
- Comfortable with numbers
- High level of accuracy
- Very strong communication skills
Project management experience
English language skills
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