NSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world's leading multinational enterprises, outsourcers, and service providers.
NSC Global is currently looking for a Partner Associate to join our growing company.
A Partner Management Partner Associate will be responsible for ensuring NSC Global has a quality, cost-effective, field engineering global network to ensure NSC’s customer requirements are fully catered for. This is achieved by identifying and onboarding suitable organisations with the required service offerings and coverage into the network; building strong relationships with both new and existing partners, and governance of the relationship and partner performance.
Responsibilities
- Onboarding:
- Identify gaps in coverage and skillset requirements.
- Source and research new partners globally for the partner network using tools such as the Cisco Partner Portal, DELL, HPE, LinkedIn, and other suitable tools.
- Interview prospective organisations and evaluate suitability.
- Prepare and execute legal documentation to align suitable organisations through the onboarding process for the Global Partner Network.
- Build Partner Profiles to house all contracts, documentation, and data received, signed, and countersigned by Legal.
- Maintain updated data packs regarding partner coverage, capabilities, commercials, and escalation paths.
- Reviews and Governance:
- Review partners' activities and performance monthly, quarterly, and annually.
- Build strong working relationships with partners to ensure flexibility and reliability.
- Manage contracts and partner profiles for dedicated projects.
- Attend regular project/contract review/governance meetings and address open partner items.
- Continually learn about partners and partner countries to enhance delivery and growth.
- Discuss historical and current issues and improvement plans.
- Quotes & Requests:
- Action pre-sales/solutioning requests, submitting to selected partners, and providing consolidated feedback.
- Maintain Partner Requests Tracker and update daily activities accordingly.
- Transitions – Customer Specific Contracts:
- Manage third partner maintenance contracts and partner alignment.
- Draft Customer Specific Addendums (CSA) to meet customer requirements.
- Track partner alignment and document project plans.
- Attend transitions meetings and action identified/open items relevant to partner management.
- Execute CSA with aligned partners, ensuring legal processes are followed.
- Work closely with Service Delivery Managers and Project Managers.
- Escalations:
- Handle escalated issues for service delivery teams requiring extra involvement.
- Address contractual breaches in line with partner contract documentation.
- Attend to PO and invoice queries from partners or internal teams.
- Global Partner Network Database (Excel):
- Check all datapacks received/updated by partners for completeness.
- Review database profiles for gaps in information.
- Build index tabs for transitions/live contracts for partner alignment.
- Ensure updates are actioned timely and accurately.
- Ad-hoc administrative tasks and in-house projects, including updating or creating document templates, training notes, and general folder maintenance.
Technical
- Fluently spoken and written English at a business level.
- Minimum of two years’ experience in a similar role.
- Experience in the IT or telecommunication fields.
- Global knowledge/exposure.
- Experience in researching and sourcing new suppliers/vendors.
- Ability to negotiate competitive rates and work within required target budgets.
- Knowledge and experience of Microsoft Office, including advanced use of Excel and Word.
- Knowledge and experience of database systems/protocols.
Non-Technical
- Ability to work and build relationships at all required levels throughout the partner network.
- Ability to work with all levels of internal staff and management.
- Ability to multi-task.
- Ability to handle high pressure.
- Independent ability within a team environment.
Management
- Weekly Reports:
- Weekly overview of activities/stats.
- Review Tracker: Top 10 Partner Reviews.
- Onboarding Tracker: Prospects identified; Partner Agreements signed.
- Requests Tracker: All quoting and information requests.
- Issues Tracker: All general and project-related partner issues.
- Project Tracker: Transition of all support and/or planned activity rollouts.
- Monthly Reports:
- Review Tracker: Top 30 Partner Reviews.
- Quarterly & Annual Reports:
- Review Tracker: Top 50 Partner Reviews.
- All partners reviewed who have been active and those who are specialists.
- Ad Hoc:
- Handover Document – keep an overview of all current activities, projects/contracts current (To Do List) prepped for sudden leave requirement.
Qualifications
Required Education and Experience
- Fluently spoken and written English at a business level.
- At least 2 years’ working experience in an IT or telecommunication field.
- Good understanding of Microsoft Office including advanced use of Excel and Word.
- Good planning and organizing skills.
- Ability to work under pressure and meet deadlines whilst ensuring quality is maintained.
- Must be service delivery/customer focused and have effective productivity output.
- Experience in sourcing and maintaining new suppliers.
- Ability to negotiate competitive rates and within required budgets.
- Knowledge and experience of database systems/protocols.
- Ability to work and build relationships at all required levels throughout the partner network.
- Ability to work with all levels of internal management and staff.
- Remote/work from home unless advised by Line Manager to work in the office.
- Office if unable to function fully remotely.
- Monday to Friday 11h00 – 20h00 SAST.
- Office hours – 9-hour day, with 1 hour lunch included.
- Public holiday cover - rotational roster.
- Additional time may be required based on deadline deliverables.
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