THE ROLE
Santam Broker Solutions has a position available for a Risk Assurance Specialist who will be based at Hill on Empire in Parktown. This position falls under the Quality Assurance function, which operates with a management mandate, providing independent, objective assurance and advisory services to assist business in enhancing the overall operational governance, quality, and service standards. We are looking for a highly professional and driven individual to assume this role reporting to a Quality Assurance Manager.
JOB RESPONSIBILITIES
The successful incumbent will be required to perform quality assurance and due diligence reviews on all portfolio administration business. The scope includes:
- Verification of business partner's application against their underwriting, premium collection, claims mandate finance and systems utilised.
- Performing quality assurance reviews to provide independent assurance and advisory services to assist business in enhancing their overall operational governance processes, quality, and service standards.
- Support the Business to discharge their responsibilities relating to the compliance risk management process as required by relevant regulatory requirements, applicable codes of conduct and minimum standards.
QUALIFICATIONS AND EXPERIENCE
- Relevant Bachelor's degree
- Knowledge of risk management and risk management practice
- Exposure to a Quality Assurance environment and Internal Audit
- Underwriting, premium collection, and claims business experience
- Knowledge of FAIS
- Understanding of the regulatory and business environment of the Short-Term Insurance industry.
- IT Governance & Information Systems Audit
- Valid driver's licence (able to do domestic travel)
SKILLS
- Ability to design, document and perform risk-based audits
- A good knowledge of the business and the ability to evaluate risks
- Ability to take a holistic view of the organisation in determining and positioning compliance risks
- Ability to identify strategic issues through critical reasoning
- Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.
- Ability to effectively plan and set priorities for self and engagement team
- Strong communicator
- Strong project management skills
- Results oriented with a strong deadline focus
- Ability to build strong relationships and to work with others towards shared goals
- Team player able to collaborate and support colleagues and peers across the organisation, while still being able to work independently when needed
- Flexible and open to change and innovation
- Good conflict management skills
- Good negotiation and problem-solving skills
- Strong attention to detail
- Good report writing and presentation skills
- Strong analytical skills
COMPETENCIES
Core Competencies:
• Business acumen
• Innovative thinking
• Building relationships, collaborating and influencing others
• Customer focus
• Managing complexity
• Delivering results
• Critical / analytical thinking
• Living the Santam values
• Report writing
• Adapting and responding to change
• Performing under pressure
Technical Competencies:
• Insurance regulation
• Project management
• Risk assurance and management
• Integrity and ethics
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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