We are looking for a new Air Logistics Operational Care Specialist - Healthcare Import to join our office in Johannesburg!
Your Role
The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and/or via the KN gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings, etc). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems.
Your Responsibilities
- Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage the transportation of customer's cargo.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- Review and ensure alignment of shipping instructions including clarifying any deviations/conflicts in contradiction to country regulations, export compliance, and rate and routing information.
- Immediately report problems, operational disputes, or discrepancies to supervisors, managers, divisional managers, or branch managers.
- Monitor operational performance of carriers and other vendors and escalate/create awareness if performance and commitments are not being delivered.
- Initiate and resolve any rate or performance discrepancies.
- Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.
- Specifically needs to be very strong in the handling of Pharma shipments.
Your Skills and Experiences
- Matric mandatory, bachelor’s degree/NQF Qualification a distinct advantage. A minimum of 3 years Air Logistics freight forwarding and logistics along with Pharma is mandatory; Aerospace is an advantage.
- Must have a
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