Job Description
We are seeking a dynamic and experienced Duty Manager to join our team in Mbombela, South Africa. As a Duty Manager, you will play a crucial role in overseeing daily operations, managing staff, and ensuring exceptional customer service standards are maintained. This position offers an exciting opportunity to lead and inspire a team while contributing to the overall success of our organization.
Responsibilities
- Oversee daily operations and ensure smooth running of all departments
- Lead, motivate, and manage staff to achieve organizational goals and maintain high performance standards
- Implement and enforce company policies, procedures, and safety regulations
- Handle customer inquiries, complaints, and feedback professionally and efficiently
- Monitor and maintain quality control standards across all areas of operation
- Manage staff schedules, assignments, and performance evaluations
- Collaborate with other departments to ensure seamless service delivery
- Conduct regular inspections of facilities and equipment to ensure compliance with health and safety regulations
- Prepare and analyze reports on operational performance, sales, and customer satisfaction
- Identify areas for improvement and implement strategies to enhance efficiency and profitability
- Respond to and manage emergency situations effectively
- Participate in budgeting and financial management processes
Qualifications
- Proven experience as a Duty Manager or in a similar supervisory role
- Strong leadership skills with the ability to motivate and inspire teams
- Excellent communication and interpersonal skills
- Outstanding problem-solving and decision-making abilities
- Customer-focused mindset with a commitment to delivering exceptional service
- Proficiency in conflict resolution and handling challenging situations
- Strong organizational and time management skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Proficient in using relevant software systems (e.g., POS systems, scheduling software)
- Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred)
- Industry-specific certifications (if applicable)
- In-depth knowledge of industry standards, best practices, and relevant regulations
- Understanding of budgeting and financial reporting principles
- Adaptability and ability to thrive in a fast-paced, dynamic environment
- Fluency in English; knowledge of local languages is a plus
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