Are you ready to play a pivotal role in ensuring smooth operations and high-quality service across Western Union’s network? Do you excel in collaborating with teams and supporting partners to deliver outstanding customer experiences? Western Union invites you to join us as a Junior Customer Support Operations Specialist.
Western Union powers your pursuit.
As a Junior Customer Support Operations Specialist, you will support the growth of Western Union’s network by overseeing day-to-day operations in your assigned region. Your focus will be on partner onboarding, quality assurance, and operational efficiency. Working closely with cross-functional teams, you’ll provide the necessary training and support to ensure compliance with Western Union standards and drive seamless operations across multiple locations.
Role Responsibilities
- Operational Oversight: Manage daily operations for locations in your assigned region, coordinating with partners to ensure consistent service quality and alignment with Western Union’s policies.
- Partner Support: Onboard and train new partners, assisting them in maintaining service standards, understanding operational requirements, and ensuring smooth integration into the network.
- Quality Assurance: Conduct regular visits to agent locations to monitor compliance, provide operational guidance, and support service improvements.
- Process Improvement: Collaborate with internal teams to identify areas for operational enhancement and implement effective solutions that improve efficiency and customer satisfaction.
- Escalation Management: Address low and high-risk issues as they arise, coordinating with internal teams for swift resolution.
Role Requirements
- 1-3 years of experience in customer service, operations, or a related field.
- Bachelor’s degree required.
- Proficient in English with strong verbal and written communication abilities.
- Fluency in another language (French or Portuguese) is advantageous.
- Ability to manage multiple tasks, maintain schedules, and work independently.
- Familiarity with Microsoft Office and basic Excel skills.
- Demonstrated ability to build positive relationships and provide supportive guidance to partners.
Join Western Union as a Junior Customer Support Operations Specialist and be part of a team dedicated to empowering connections and supporting quality service across our network.
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