Key Supplier Manager

Telesure Investment Holdings Pty • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • 10h ago

time left to apply End Date: December 20, 2024 (22 days left to apply)

job requisition id JR101341

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Manage supplier relations, data analysis, service and customer retention strategies as well as system changes and enhancement while ensuring cost efficiencies are maintained. Performance management of the suppliers.

Responsibilities

Supplier Management: Monitor, review, and highlight any gaps in the performance of a portfolio of smaller suppliers to recommend and ensure delivery of improvements by suppliers or to renegotiate or change contract/supplier. Conduct impact analysis in accordance in line with procurement processes when new suppliers are on boarded.
Continuous Improvement: Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered. Analysis and interpretation of procurement data and statistics in order to identify cost and service efficiencies. Provide analysis of performance reports to internal and external stakeholders. Ensure tools and systems are aligned to best practice and to the supplier strategy. Continuously drive to enhance the customer experience through our suppliers.
Stakeholder Engagement: Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Building and maintaining relationships with internal and external stakeholders.
Supply Planning: Execute planning activities within a defined framework/system with dependencies on other processes/units. Review demand from operations, enablement, business, customers and applicants against current supply and supplier strategy.
Contract Management: Deliver required outcomes by coordinating activities of subcontractors and suppliers and acting as a primary point of contact for them while working within an established contract management plan. Manage relevant supplier’s service level and agreements from end to end and in accordance with relevant processes.
Sourcing: Collect and collate information on the key cost drivers, market dynamics and issues, areas of innovation, and alternative suppliers for more senior colleagues to provide solid market information for decision making.
Contract Requirements: Identify trends, summarize findings, and give feedback on existing contract performance, and provide as input to new contract processes for negotiations/renegotiations. Report on cost incurred versus supplier services provided and escalate accordingly in order to influence decision making.
Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Develop an in-depth understanding of suppliers and their interactions with our customers. Conduct research and industry practices.
Information and Business Advice: Provide specialist guidance on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others. Investigate root causes of complaints and make recommendations in terms of possible suitable solutions.