Job Details: Retention & Renewals Advisor - Payroll, Contract • Retention
Are you ready to play a pivotal role in driving customer success and revenue growth in the medium business segment? We’re looking for a dynamic and passionate Retention & Renewals Advisor to own the contract renewal process, exceed retention targets, and foster lasting relationships with our customers and Business Partners. If you thrive in a fast-paced environment, love solving problems, and are motivated by targets, this is the role for you!
Key Responsibilities
What You’ll Do:
- Deliver Results: Hit and exceed annual customer retention and renewal revenue targets by leveraging seamless collaboration across internal teams, customers, and Sage Business Partners.
- Be the Go-To Advisor: Establish trust with customers and partners, identify growth opportunities, and help drive their success with tailored solutions.
- Ensure Stellar Support: Address partner and customer queries promptly via digital channels, ensuring satisfaction at every touchpoint.
- Boost Performance: Deliver exceptional revenue outcomes in line with budgetary expectations and key performance indicators (KPIs).
- Partner Power: Build strong alliances with Sage Business Partners to coordinate 90-day renewal planning and maximize collaboration.
- Sales Synergy: Work closely with sales teams to provide insights, flag growth opportunities, and unlock incremental revenue streams.
- Drive Excellence: Influence and align with multiple business lines to resolve escalated issues swiftly, adding value at every turn.
- Forecast with Confidence: Provide accurate, timely reporting on monthly, quarterly, and annual performance, highlighting risks and opportunities.
- Be a Cloud Champion: Support Sage’s cloud migration strategy, ensuring customers are excited and prepared for the future.
- Do More: From customer nurture campaigns to additional projects, you’ll embrace opportunities to go above and beyond.
What You’ll Bring:
- Customer-First Mindset: Proven experience in customer service or relationship management, with a passion for delighting customers.
- Organizational Pro: Exceptional time management and organizational skills to juggle multiple priorities effectively.
- Problem-Solver Extraordinaire: Sharp negotiation, influencing, and problem-solving abilities that deliver win-win outcomes.
- Target-Driven: A self-starter who thrives under pressure and consistently exceeds targets.
- Communication Maven: Impeccable written and verbal English skills to foster understanding and collaboration.
- Agile Learner: Adaptable, with the ability to take on new challenges and responsibilities with enthusiasm.
- Sage Savvy: A foundational understanding of Sage’s product offerings (or a readiness to learn quickly).
This is your chance to make a difference, build meaningful relationships, and shape the future of our customers and partners. If you’re excited to take your career to the next level, join us and be part of something extraordinary! Apply now and let’s grow together.
Country: South Africa
Office Location: Johannesburg
Work Place type: Hybrid
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at
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