A vacancy exists for an Admission Clerk , based at Life Bay View Private Hospital , reporting to Angelique Auret, Reception Supervisor. The successful candidate will be responsible for managing admissions and assisting in the department per operational need to manage financial and other patient risk to minimize financial losses.
Critical Outputs
- Carrying out admissions, discharges and receptionist duties in accordance with hospital protocols.
- Liaising with medical aids to obtain authorization for pre-admission or admission.
- Performing general administration duties involved in the admission of patients including coding, billing, finalizing and submission of casualty files.
- Receiving, receipting and handling cash and completing drop safe register and dropping of cash in designated safes.
- Daily management of the No-Auth screens to facilitate patient authorization.
- Adhering to all pre-admission, admissions and related protocols.
- Working 12-hour shifts including weekends, public holidays and night duty as applicable.
- Answering the hospital switchboard when required.
- Collection of co-payments, deductibles, private fees when applicable as well as related documentation.
- Working out estimates on systems for private patients according to group protocols.
- Performing general administration duties involved in the pre-admission and admission of patients.
- Follow up of unregistered babies with schemes to obtain authorization for admission.
- Daily clearing of the rejection screens to manage and reduce financial risk.
- Daily banking.
- Understanding and following the processes of admitting COID (Injury on duty) patients.
- Other tasks as delegated by Line Manager.
Requirements
- Grade 12 or equivalent.
- Experience within a healthcare environment including people management and customer service experience.
- Comprehensive knowledge of admissions procedures.
- Understanding of the private healthcare industry, its challenges and role players would be an advantage.
- Basic understanding of financial principles.
- Computer proficiency (comprehensive knowledge of IMEDS or relevant software system).
- Excellent communication and interpersonal skills a prerequisite.
- Experience in dealing with customers.
- Knowledge of hospital procedures and medical terminology will be advantageous; teamwork essential.
- Available to come to work at short notice.
- Ability to work under pressure.
- Available to assist in different roles in the admission area per operational need.
- Teamwork essential.
Competencies
- Problem-solving, analysis and judgement.
- Resilience.
- Engaging diversity.
- Verbal & written communication and presentation.
- Influencing.
- Drive & energy.
- Excellence orientation.
- Ethical behavior.
- Building relationships.
- Customer responsiveness.
- Organizational awareness.
Email:
Closing date: Thursday, November 21, 2024.
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.
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