Job Title: Energy Advisor
Are you passionate about renewable energy and eager to guide customers toward sustainable solutions? We're seeking a dedicated Energy Advisor to join our team and represent Company’s with excellence. As an Energy Advisor, you'll play a pivotal role in advising customers on the most suitable solar solutions for their homes, ensuring their needs are met while considering home and roof constraints.
Responsibilities:
- Coordinate site visits with the Care Team.
- Update weekly availability schedule.
- Accept or decline meeting requests.
- Prepare for site visits by understanding customer requirements and reviewing satellite imagery of home roofs.
- Conduct physical or virtual site visits professionally, addressing customer questions and concerns.
- Assess space requirements and obtain necessary information for installation.
- Discuss solutions with customers, aiding in decision-making for optimal solutions.
- Collaborate with the Energy Consultant for special requirements or considerations.
- Provide details of recommended solutions to the Customer Care Team for quotation.
- Liaise with installers regarding requirements or special instructions.
Expected Performance:
- Conduct up to 3 physical or 4 virtual site visits per day, accommodating a mix as needed.
- Be available for Saturday site visits upon customer request, with overtime paid subject to approval.
- Provide Site Visit Reports within 24 hours and Weekly Activity Reports promptly.
Key Skills/Experience:
- Proficient in English at a business level.
- NQF6 certification or higher.
- Proficiency in Microsoft Office suite.
- Understanding of electricity generation, transmission, and distribution.
- Knowledge of home electrical wiring.
- Familiarity with solar generation, conversion, and storage for homes.
- Experience in solar panel, battery, and inverter installation.
- AREP or Solar PV Green Card qualification.
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