At eTeacher, we believe that human interaction comes first, and technology comes second. This has been our secret in our online education success for the past 24 years. Our teachers have taught tens of thousands of students from all over the world using user-friendly video conference technology.
Our multilingual contact centers cater to tens of thousands of students via phone, e-mail, tickets, SMS, WhatsApp, and Facebook Messenger. They are key to our customer experience.
To sustain our growth and day-to-day operations, we rely on hundreds of automated processes. To ensure they are working properly, our QA Lead is looking for assistance! If you are highly technical, detail-oriented, passionate, proactive, innovative, and are looking for your next challenge - keep reading below; this might just be for you!
What You'll Do
Fight the Bugs!
- Consolidate all system “bug” reporting for all contact center systems on Monday.com.
- Replicate “bug” scenarios, pinpointing what the issues are.
- Report on weekly/monthly/quarterly trends and make recommendations.
QA new features!
- Assist in QA for new CRM features.
- QA different CRM processes to assist in new feature design.
- Create/review QA scripts and BRDs (Business Requirement Documents).
Monitor Automation processes!
- Regularly monitor CRM automated processes.
- Report on weekly/monthly/quarterly trends and make recommendations.
This is a remote full-time position.
Only English resumes will be considered!
Requirements
- Fluent in English – a must .
- Extensive knowledge of Excel and its tools – a must .
- Experience with Contact Center systems – BIG Advantage .
- Knowledge of system integration processes (webhook, HTTP requests, JSON) – Would be nice .
- Experience in QA positions – Advantage .
- Strong organizational skills.
- Strong analytical skills.
- Detail-oriented.
- Team player.
- Stable internet connection and a minimum of 2 screens.
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