What does a Remote Customer Service Associate do?
This is a work-from-home opportunity. You’ll be the first point of contact for our customers’ queries, which includes everything from order and product questions to payment matters and website guidance. Our Remote Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Some of your responsibilities will include (but are not limited to):
- Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
- Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)
- Gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
You can expect:
- Competitive pay starting at R67.35 per hour
- On-the-job learning and growth opportunities
- Working variable shifts over a 24-hour period every day, Sunday to Monday
- Free training to provide you with the skills you need to problem solve for our customers
- Desktop computer, headset, mouse and keyboard provided by us – you’ll need a dedicated office space with a desk and a chair, plus reliable, fixed-fibre broadband connection
- No script or learning dialogue by heart; you’ll be encouraged to bring your unique personality to every customer interaction
- Lifestyle benefits and other perks
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