Customer Service Representative - Durban (Halfway)
Listing reference: track_001276
Listing status: Online
Apply by: 11 September 2024
Position summary
Job category: Customer Service
Location: Durban
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
TRACKER requires the services of a Representative: Customer Services for the KZN region to service a VIP Group of Dealerships. The successful candidate will be a dedicated resource for this dealership group and will be responsible for all administration duties. The role is based at the Durban office.
Responsibilities
- Process sales contracts/information
- Contracting, Loading of contracts and Voice Logging
- Maintain region records, statistics reports and targets
- Arranging and following up on scheduling of fitments
- Follow up leads/queries – Product info, account queries
- Typing and processing of documentation/information
- Receive and administer incoming calls
- Provide service to both existing and prospective clients
- Providing Quotes to clients
- Provide service within the region as well as other departments/regions/staff within Tracker
- Filing of documents
- Liaise with Dealers (Halfway Group), Fitment centres, Sales, staff at head office
- Reception and telephone duties
- Ensuring both the company and the customers’ best interest is kept at heart
Skills and Knowledge
- Administrative support to dealerships
- Matric with at least 2 years’ experience in an administrative role
- Previous experience in the vehicle tracking industry would be advantageous
- Attention to Detail
- Ability to prioritize and meet deadlines in a fast-paced environment
- Proficiency in MS Office & Outlook
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