Business Segment: Corporate & Investment Banking
Location: ZA, undefined, Johannesburg, Baker Street 30
Responsibilities
- To drive the process and engagement around building comprehensive customer journey maps and service blueprints to provide the end-to-end view of their journeys.
- Account for all Design projects and assure implementation of all projects within the area of specialisation is aligned to the overall strategy of the business.
- Adhere to IT Experience Design data policies in line with Standard Bank Group (SBG) data standards so that quality data is consistently and appropriately stored, used and managed.
- Be purposeful in creating a roadmap and methodologies that encompass user-centricity, co-creation, sequencing, evidencing and holistic Service Design principles.
Qualifications
Type of Qualification:
Preferred Qualification:
Experience Required
- 8-10 years, Demonstrated workplace experience within the area of specialisation with evidence of exposure to leading teams (3-4 years' people management experience). Variety of experience both internal and external to the Financial Services sector.
- Advanced understanding of the products and services features, benefits and pricing of the products and services on offer to the business across multiple business areas.
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