MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers: sales of new and used vehicles, short or long-term rentals, fleet management, and maintenance.
Our Offer includes the complete automotive offering, including two-wheelers, marine engines, coaches, lorries, handling equipment, tyres, and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We are looking for a SERVICE MANAGER M/F based in South Africa .
Job Description:
Purpose of Position:
To effectively control the work activities and labour sales of the service department at the above dealership, to obtain high-quality workmanship, maximum customer satisfaction, and optimum departmental profitability.
Minimum Requirements:
To qualify for an opportunity, the following is essential:
- Grade 12 / Equivalent.
- Clean criminal record.
- Customer relations knowledge.
- Experience in the motor industry.
- Must have operational experience of a minimum of 1000 hours per month.
- Applied acumen for environmental and health and safety in the workplace.
- An understanding of Ombudsman cases and RMI complaints.
Duties will include:
- To exuberate retail, detail, energy, and presence in the service department.
- Ensure the four business pillars are maintained - Client, Manufacturer, Customer, and Staff.
- To achieve budgeted figures.
- Effective management of cash outstanding.
- Supervise service center personnel.
- Satisfy, meet, and exceed customer needs by maintaining efficient and speedy repairs and service.
- Ensure maximum efficiency regarding hours worked versus hours sold.
- To ensure maximum labour sales concerning hours worked.
- Effective managing and monitoring of carry overs.
- Satisfactory CE levels are achieved.
- Attend to and satisfactorily resolve customer queries in the required time.
- Contact existing and potential customers to obtain additional business.
- Assist fleet owners with technical advice.
- Analyze sales reports and trade summaries according to budget and take corrective action where necessary.
- Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated, and submitted for processing.
- Maintain morale of staff and counsel where necessary.
- Maintain high standards in the application of the Recognition Agreement and Industrial Relations requirements.
- Maintain a safe and clean working environment according to factory standards. Abide by OHS rules.
- Maintain factory standards in special tool store.
- Liaise with key staff to ensure that deadlines are adhered to.
- Ensure that all work is carried out according to the franchise standards.
- Ensure that all costing and claims are correct and timely.
- Ensure effective control procedures are applied to all vehicles booked in.
- Ensure that no vehicle leaves the workshop without payment.
- Maintain a high standard of housekeeping.
- Ensure the tools and equipment are kept in good working order.
- Analyze come backs, discuss with the productive staff responsible, and institute/introduce effective remedial action.
- Liaise with parts department regarding outstanding parts on order.
- Ensure that the responsible person contacts the customers regarding parts that were ordered and arrived.
- Ensure that warranty claim parts are returned to the warranty store.
- Control issuing of consumable materials.
- Maintain and update technical knowledge and skills.
- Ensure timely oil dips with reports.
- Ensure that all the required Manufacturer’s reporting is done timely.
- Carry out additional duties from time to time at the discretion of management.
- Adhere to all CSDP Programs.
- Obtain and maintain the Customer Experience scoreboard according to the Manufacturer’s targets of 90%.
- Ensure regular meetings are held with staff, including filed minutes.
- Ensure the safe storage and disposal of harmful substances and materials.
- Keep up to date with environmental standards.
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