Property24 has a vacancy open for a Support Consultant role in its Newlands, Cape Town office. If you are self-managed, detail-oriented, and customer-focused, this is the role for you! In return for your first-class service to customers, you will receive all needed training and development, a challenging career in Customer Service, and work with an established team of like-minded individuals within an industry leader.
Our employment equity goals will be taken into account in our selection process.
If you have: - Grade 12
- Customer support experience
- A+ Certificate advantageous
- Excellent communication skills in English – basic Afrikaans advantageous
- Good working knowledge of Windows and Microsoft Office
- The ability to grasp and understand IT and technical concepts
On a day-to-day basis you will: - Provide friendly and efficient support to customers via telephone/email
- Accurately record and document activity through the ticket system
- Ensure effective communication with customers, colleagues, and management
- Perform ad hoc functions, projects, and training
Does this sound like you? - Resourceful with a strong sense of urgency
- Friendly and helpful
- Excellent telephone manner
- Ability to take initiative and solve problems
- Good time management skills
- Ability to work under pressure
- You like to share knowledge
- Quick learner and comfortable in a dynamic IT environment
- Why wait? Drop us your CV!
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