A fantastic opportunity has emerged for a Temporary Accommodation Officer to join one of our most improved public sector clients just outside Birmingham in a temporary vacancy for the next 3-4 months, working from their Solihull office 1-2 times a week (although more frequently at the start to undergo training).
This is a full time role for 37 hours per week (Monday to Friday) and you will be expected to:
Carry out the daily operational duties required for the client's temporary accommodation including private rented and supported accommodation managed by other providers.
Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service.
Assist residents/customers with maintaining their accommodation.
Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents.
Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim.
Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation.
Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation.
Experience of dealing with difficult customers in a face to face setting, as well as having a sound knowledge of homelessness would be a real advantage for this post. Please note a car driver/owner would be ideal, in order to visit clients outside of the office, so a local candidate to Solihull would be highly desirable.
Only applicants who feel they meet the above criteria and can start on short notice (1-2 weeks maximum) need apply, as our client is keen to hire for this role as soon as possible.
