Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
The role: Programme Manager The Programme Manager manager will be responsible for managing key Asbestos and Environment Programme commitments, working closely with our client team to ensure programme expectations are met. This role will ensure effective delivery and reporting of commitments and develop process and frameworks
Strategic Planning and Review
- Proactively manage Asbestos Management Survey and Environmental Compliance Programme(s), in conjunction with client lead and supplier organisations.
- Support the delivery of remediation and corrective action, working closely with CBRE Projects, Operations Risk and Assurance teams.
- Development of and timely provision of management insight development and reporting.
- Develop process and associated management frameworks to ensure robust programme and risk controls.
- Work within a matrix environment to deliver all CCN's associate with the change and consolidation of the estate.
- Work with the Contractors and client team loading profile changes are understood and effectively managed prior to any changes being implemented.
- Ensure all Supply Partner changes in maintenance strategy are communicated and delivered via the CCN process and PO's changed to reflect the revised maintenance strategy prior to implementation.
Quality and Safety Management
- Monitor and identify areas for improvement as a matter of course by challenging processes and ensuring suitable checks are in place as a result of any changes planned or executed.
- Create a culture of exceptional quality and innovation managed through the workplace team.
- Set an example of exceptional standards in all activities, language and communications.
- Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
Customer Relations
- Represent CBRE and the Property Alliance team in a professional and credible manner to customers, both internally and externally to the wider businesses.
- Devise and deliver a communication strategy capable of providing the appropriate level of information to all internal stakeholders who are directly or indirectly impacted by the workplace strategic initiatives. This would comprise of weekly 'flash' reports and monthly programme plans.
- Focus on ensuring excellent service levels are maintained at all times.
- Remain accessible and responsive to customers at all times and utilise technology channels to improve engagement and the pace of communications.
Financial & Asset Management
- Manages the initiatives agree to ensure all 'costs of change' are identified and tracked against the overall planned objectives.
- Deliver one Operational and financial delivery plan modelling the changes identified with a weekly flash report recognising actuals v's planned saving goals.
- Identify and risk to service or asset lifecycle as a result of any change.
Person Specification:
- A inspiring leader that engages his/her teams to deliver their best work.
- Six Sigma and/or LEAN technology qualification/experience.
- Very proficient in the use of Microsoft Word, Excel, Visio, Outlook and PowerPoint.
- Experience of using Dynamic and MS project is an advantage.
- Experience of a similar transformation programmes.
- Experience within the Facilities Management sector is essential.
- Excellent relationship building skills.
- Ability to work under pressure and to strict deadlines.
- Must be detail conscious, accurate and methodical in approach with strong organisational and communication skills.
- Organised, able to prioritise and deliver within high pressure, business critical environments
- Able to work systematically and use own initiative, often working on more than one task at any given time.
- Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
- Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations.
Our mission: To build a world-class business through exceptional service and exceptional people
