The IT Application Analyst will be responsible for analysing, designing, and implementing business systems to meet the needs of the business, including Production Factory systems.
You will be accountable for the day to day running of multiple IT business systems, ensuring high availability, reliability and performance.
Client Details
A leading manufacturer based in West London.
Description
Provide training and support to end-users to facilitate the adoption of new systems and processes.
Responsible for providing proactive and effective IT support to EMEA staff.
Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
Identify opportunities to gain efficiencies, automate, and improve system performance.
Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).
Conduct post-incident problem analysis and development to eliminate repeat problems.
Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
Ensuring Plytix, PringLabel, and HRIS/HCM systems are operating at high availability.
Profile
Supply Chain/ Manufacturing Industry experience ESSENTIAL
Production Factory System Support experience
Automation solution design
IT Budget Management
Vendor Management
Desirable Knowledge
NicePrint Label system
Plityx system
Intella X system
Job Offer
Competitive salary
Eye care vouchers
staff discounts
onsite canteen
pension scheme
buy and sell holidays scheme & share scheme
25 days annual leave + BH
Hybrid working
