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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what this job is about and complete a short assessment, please click here !
- Once you have completed the above, finalize your application by clicking apply below.
Purpose Statement
- To ensure that products and services meet specific standards of quality, identify areas for improvement, enable necessary changes with stakeholders and monitor the effectiveness of efforts over time to add value to the process and the outcome.
Experience
Min:
- 3-5 years experience in a client service, business support environment with responsibility for quality assurance, preferably in banking or finance.
- Experience of collaboration across multiple and diverse teams.
- Project and change management experience.
Ideal:
- Amazon Connect, Sales Force and Speech analytics experience.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational.
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Business Engineering or Business Administration.
- A relevant tertiary qualification in Quality Management.
Knowledge
Min:
- Deep and broad knowledge of the business area and specific domain, function or department.
- Quality management systems, tools and methodologies.
- Data analysis and interpretation.
- Fundamentals of behaviour change.
- Change management methods, practices and tools.
- Understanding of requirements, specifications and technical design.
- Project management methodology.
Ideal:
- Understanding of the SDLC, testing tools, programming languages.
Skills
- Analytical Skills.
- Attention to Detail.
- Change Management Skills.
- Communications Skills.
- Interpersonal & Relationship Management Skills.
- Problem Solving Skills.
- Project Management Skills (Methodology Specific).
Conditions of Employment
- Clear criminal and credit record.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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