How would you feel if your office was just a breath away from beaches with crystal-clear waters? If you are fluent in German and are fascinated by all advances in broadband technology, then this German speaking Customer Experience Associate job in Cape Town, South Africa could be perfect for you!
Your key job responsibilities as the German speaking Customer Experience Associate will include:
- Be the primary point of contact for customer requests, becoming the company’s most valuable ambassador
- Utilize phone calls, e-mails and chats in order to provide a seamless experience to new and existing customers
- Respond to inquiries about broadband services and TV solutions offered by our client – always in a professional and timely manner
- Resolve technical issues as they arise in a timely manner
- Follow up with a thorough needs’ assessment and inform customers about ongoing campaigns
- Turn every customer into a happy customer!
- Exchange ideas and solutions with your colleagues!
Requirements for this German speaking Customer Experience Associate job :
- Fluency in German
- Very good use of English – both in written and spoken language
- Work experience in a customer/tech support role is welcome
- Familiarity with TV solutions and streaming services will be considered an asset
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Computer knowledge/tech savviness
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience what they offer
If you meet the above requirements for this German speaking Customer Experience Associate job , we would like to hear from you! Please send your CV through to today!
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