Tech Officer: Systems Engineer (Backup)(Cape Town)
Reports to: Manager - Backup and Storage
Core Description
Install, monitor, test and maintain backup solutions. Provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, and implementation of IT systems for client specific projects.
Key Deliverables / Primary Functions
- Drive continuous service improvement and optimisation of the operational landscape.
- Act as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents.
- Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability.
- Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Review and maintain technical infrastructure standards & procedures.
- Evaluate operational compliance and assist in audit reviews and risk identification and mitigation.
- Participate in and assist in defining thresholds for monitoring, alerting and support.
- Identify operational trends through analysis to proactively manage client environments.
- Collaborate to optimise engagement between BCX Divisions to enhance relationships with customers and vendors.
- Certification and re-certification of products to ensure highest standards of skill for high standard of service delivery.
- Support and mentor junior team members to ensure skills improvement.
- Standby and after-hours support to ensure adherence to contract SLA.
Core Functional Skills & Capabilities
- Technical Report writing
- Troubleshooting
- Teamwork
- Customer Focus
- ICT Knowledge
Core Behavioural Competencies
- Applying expertise & Technology
- Deciding & Initiating Action
- Following instructions & procedures
- Working with people
- Culture Match
- Job Match
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Experience
2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.
Certifications
- ITIL
- VMWare
- Microsoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD)
- Cloud certification (AWS, GCP or Azure) preferred
- VEEAM
- Commvault Certification Engineer level required (Certified Expert preferred)
- Python and/or PowerShell (experience advantageous)
- NetBackup
Special Requirements / Employment Condition
- Valid Driver's license
- Ability to work extended/long hours as and when required
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