Requisition Details & Talent Acquisition Contact 135744 - Busi Radebe
Job Post End Date: 19 September 2024
Job Family: Marketing, Communication and Research
Career Stream: Communication and Public Relations
Leadership Pipeline: Manage Others (MO)
Job Purpose The role requires a strategic mindset to coordinate Internal Communications activities, problem-solving techniques to address issues in an effective manner with exceptional written and verbal communication skills. The incumbent is asked to use internally generated insights as well as relevant external communications and employee experience trends to provide strategies to improve the communications approach, methodology and practices. The incumbent would be asked to build a relevant internal communications approach (including processes, policies, strategic narrative, and calendar) and work closely with internal business stakeholders to ensure the relevant internal messages and direction are communicated to Nedbank staff via a suite of channels. Develop and execute leadership and employee engagement/communication programmes, support culture change initiatives and transformation communications in support of the business strategy and priorities.
Job Responsibilities - Establish guardrails
- Design and monitor best practices for all internal communications
- Contribute to the communications assets in line with brand guidelines
- Collaborate on governance framework, approach and methodologies to deliver internal communications
- Develop strategies, playbooks and templates for internal communications activities
- Develop/implement internal communications strategy
- Provide input into PI planning and QBR for internal communications efforts related to mission specific activities
- Collaborate on an internal communications strategy, in collaboration with the business, for input into the integrated communications strategy.
- Monitor internal communications initiatives and evaluate success and implement improved strategies
- Agree and approve storyboard for internal communications campaigns
- Review internal communications scripts
- Provide content ideas for internal events and initiatives
- Ensure consistency of internal communications in line with the OneBrand strategy
- Solicit feedback on internal communications from the business, including executives and implement enhancement measures
- Identify opportunities to inform employees of Nedbank on Products and specific internal campaigns
- Identify non-relevant communications that are briefed in and ensure these do not clutter the communications environment. Empower reporting line to identify and filter these out to ensure that the relevant communications are prioritised. This includes content that does not align to the strategic business narrative, thematic approach or calendar timing.
- Analyse reporting for continuous improvement
- Liaise with business to partner and identify opportunities to measure communications success.
- Analyse reporting and insights to increase the reach and effectiveness of all internal communications
- Review and ensure the relevant internal networks and platforms are utilised and incorporated for the internal communications
- Monitor and track uptake and insights from internal communications efforts and activities
- People management
- Oversee the execution of the internal communications team members development to meet strategic and personal goals.
- Recruitment, training and development of reporting line to meet business needs
- Identify CoE to form part of squads, aimed at delivering on the various strategic initiatives
- Facilitate performance reviews
People Specification Essential Qualifications - NQF Level:
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification: Communications; Journalism; Marketing
Minimum Experience Level: 3-6 years
Management experience as part of the above years: 1-2 years
Technical / Professional Knowledge - Verbal and written communication
- Project Management
- Negotiation skills
- Editorial skills
- Analytical Skills
- Presentation Skills
- Creative
- Financial management
- Relationship Skills
- Procurement knowledge
Behavioural Competencies - Communicating in the Digital Age
- Building Partnerships
- Driving Execution
- Driving Innovation
- Driving for Results
- Instill Hyper-Collaboration
- Leading Virtual Teams
- Resolving Conflict
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